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Thank you for visiting and shopping at Elba Concept. The following are the terms and conditions that comprise our Shipping Policy.
Elba Concept offers FREE local and international shipping.
Elba Concept is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
We would want you to love what you purchased. If you are not 100% satisfied, please return your full-price purchase in the original condition within 30 days of the original purchase date for a full refund. The return shipping will be charged to you, except if there is a damage or quality issue, in which case the return shipping is on us. Please contact our customer service at firstname.lastname@example.org.
We recommend that you take a photograph of the item before returning it if you are concerned about any damage during the return journey.
For orders distributed by Elba Concept, the products can be returned for a refund only if they are not used and in perfect condition to be resold with their original packaging and their packaging intact. You need to contact our customer service at email@example.com within 30 days of the shipment of your order.
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