Shipping policy

Delivery in France, French overseas departments and territories and Europe

– Standard*: 12€ – 3 to 5 working days
– Express: 35 € – 2 to 3 working days

*Standard delivery offered in Metropolitan France and Corsica for orders of 300€ or more. A contribution of 15€ will be requested for delivery in French overseas departments and territories, and Europe.

Note:

– Shipping time may be affected by public holidays.
– All orders placed online are subject to verification which may take up to 48 business hours. Once approved, the order will be prepared and shipped. The customer receives an email notification with the delivery tracking number. The link included in the e-mail redirects you to a page on the carrier’s website where you can track the current status of your package. Once the order has been validated, it will no longer be possible to change the delivery address or payment method.

After shipment, you can track your order in “My Account”-“My Order”-“Order Status”.

Returns Policy

For orders distributed by Elba Concept, products can be returned for a refund only if they are unopened and unused and in perfect condition to be resold with their original packaging and their packaging intact. You must contact our customer service at contact@elbaconcept.com within 30 days of the shipment of your order.

We recommend that you take a photograph of the item before returning it if you are concerned about possible damage occurring during the return.

If you have not received your refund within 14 days, please contact our customer service department who will be happy to assist you.